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About Us

HQ Supply is a B-to-B and B-to-C e-commerce transaction facilitator. We work with wholesalers and manufacturers to provide products in a wide range of categories across North America. Our goals are simple, to provide the best selection, pricing, and unmatched customer service. To do this we work exclusively with the best brands used in commercial, industrial and residential environments. Our websites have quality products from trusted manufacturers located in North America. Unlike other e-tailers or e-commerce sites, HQ Supply operates its own shipping facilities and owns much of it's own inventories. Many sites simply offer information and process the transaction. They do not own their own warehouses or inventories. They often do not sell the repair part that was manufactured to fit your product exactly or that was designed to meet the manufacturer's specifications. HQ Supply will ship from any one of our partner company facilities or in some cases the manufacturer if this shortens the lead time in receiving the items you have ordered.


HQ Supply operates 6 shipping warehouses in Canada, and 4 in the United States. Our partner warehouses inventory over 80,000 items and ship same business day if orders are received prior to 12 PM Pacific Time and with our network of locations, your parcel often can reach you within 24-48 business hours. (Business hours/days are considered Monday to Friday) If required, we can offer Expedited services which in most cases can provide overnight delivery service. (Additional handling fees will be charged based on size, weight and region package is being shipped).

Shop With Confidence
HQ Supply works with over 700 brands and manufacturers and we make every effort to make sure you receive the EXACT repair part or product made by the manufacturer stated. It is not our practice to ship parts that are not produced or manufactured by the brand who made the product and only if the repair part is no longer available, will HQ Supply source an alternative repair part. We ensure that all products work as stated and fit as required.

When you purchase your repair parts from HQ Supply, you receive the warranties of the manufacturer and you can be confident that if there is any reasonable cause for failure the brands we represent in almost all cases will work with us and yourself to solve any reasonable problems.

No Duty or Brokerage Fees
All products are shipped from within Canada or the United States, so HQ Supply does not charge any duty or brokerage fees. The price you see at checkout is your final price (Quotes for freight may be required prior to completed transaction) and you will never be charged additional fees at the time of delivery.

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